Reference

Legal Notice Regional Terms

We operate mlwd for eligible regions where online betting and casino play are permitted under local law. Your access depends on Bangladesh law and the jurisdiction you're accessing from—this notice sets out how we handle accounts, payments and data within that framework.

Regional access onlyAccount data handlingWallet verification stepsPolicy contact pathsUser rights outlined
mlwd Legal Notice Regional Terms
POLICY CONTACT

Reach Our Legal & Compliance Team

If you have a question about your account rights, data access, wallet verification or any clause in this legal notice, our compliance team is here to help. We offer three direct contact paths so you can get answers fast, whether you're asking about a transaction record, requesting a copy of your personal data, or clarifying a regional restriction.

Live chat Open the chat bubble in the bottom corner of any page and select the legal or compliance topic. The team will route your query to the right desk and reply within a few minutes during business hours.
Email support Send your question to our compliance inbox with your account username and a brief description of your query. We aim to respond within one business day with the information you need or the next steps.
Account dashboard Log in and visit the settings panel to request a copy of your account data, update your contact details, or close your account. Every request is logged and handled according to the timeline set out in our privacy policy.
HOW WE OPERATE

Data, Security & Account Integrity

We built mlwd around clear data practices and secure account flows so you know exactly how your information is handled. From the moment you register with your mobile number through to your first Rocket or bKash withdrawal, we apply encryption, verification steps and access controls that protect your wallet and your personal details.

Data collection & use

We collect your mobile number, email, date of birth and government ID when you register, and we log every deposit, bet and withdrawal for transaction integrity.

Cookies & tracking

We use session cookies to keep you logged in and analytics cookies to understand which games and features are most popular. You can disable non-essential cookies in your browser settings without affecting your ability to play or withdraw.

Account security

Every login requires an OTP sent to your registered mobile. We store passwords as salted hashes, and we lock accounts after three failed login attempts. If you lose access to your number, contact support with your ID to regain control.

Retention & rights

We keep transaction records for seven years to meet financial regulations, then delete them. You can request a copy of your data, ask us to correct an error, or close your account and have your details removed once all pending…

Common Legal & Policy Questions

You can register if online betting and casino play are lawful in the region you are accessing from. We rely on you to confirm your local law permits it before you fund your wallet or place a bet.

We collect your mobile number, email, date of birth and a government ID scan for verification. We also log every deposit, bet and withdrawal to maintain transaction records and meet our compliance obligations.

Log in to your dashboard and visit the settings panel, then select the data-request option. We will send a structured file with your account history, transactions and personal details within seven business days.

We retain deposit, bet and withdrawal records for seven years to comply with financial regulations, then we delete them. Your login and profile data remain active until you close your account and request deletion.

You must close your account immediately and contact our support team to arrange withdrawal of any remaining balance. Continued use from a prohibited jurisdiction may result in account suspension and forfeiture of funds.

Yes. Log in, go to settings and submit a number-change request with a copy of your ID. We will verify the new number with an OTP before updating your account so withdrawals and login codes reach the correct device.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.