Reference

Privacy Policy: How We Handle Your Information

We collect and protect the information you share when you open an account, deposit through bKash or Nagad, place bets, or contact support.

Account security practicesWallet transaction privacyYour data rightsContact channels for data requests

Explore the Lobby Read FAQ

PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold about you, correct a mistake in your account details, ask us to delete your data, or opt out of promotional messages, reach us through any of the channels below. Our Bangladesh support team handles data requests alongside regular account queries, so the same contact paths work for both.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and tell the agent you have a privacy or data request. They will guide you through the verification steps and forward your request to the data-protection contact if needed.

Email Support

Send your data request to our support email address, including your registered phone number and account username so we can verify your identity. We aim to respond within a few business days with the information you asked for or an update on your deletion request.

Account Settings

Log in and visit the account-settings page to update your phone number, adjust marketing preferences, or view your transaction history. For requests that require manual review, such as full data export or account closure, use chat or email instead.

DATA SAFEGUARDS

How We Protect and Manage Your Information

Privacy starts with secure account access, continues through every bKash deposit and Nagad withdrawal, and extends to how long we keep records and who can request changes. We apply technical safeguards and clear policies so you know what happens to your data at every step.

Encryption and Access Control

Sensitive fields such as wallet details, passwords and withdrawal PINs are encrypted both in transit and at rest. Only authorised platform staff can access account records, and they do so under audit logs that track every lookup for compliance and security review.

Cookie and Tracking Policy

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to measure page load times and lobby navigation patterns. You can disable non-essential cookies in your browser settings without losing core account functions.

Data Retention and Deletion

We keep your account records, transaction logs and support messages for as long as your account is active and for a defined period afterwards to meet legal and dispute-resolution requirements. You can request deletion once retention periods expire; active accounts cannot be fully erased while regulatory obligations remain.

Your Rights and Requests

You can ask to see the personal data we hold, correct errors in your profile, withdraw consent for marketing messages, and request deletion where the law allows. Contact support with your registered phone number and username to start any of these requests; we will verify your identity before releasing or changing data.

Data Collection, Use and Jurisdiction

mlwd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal information when you register, verify your identity, make deposits via bKash, Nagad or Rocket, withdraw winnings, browse game lobbies, and communicate with our Bangladesh support team. The data we gather includes your name, phone number, date of birth, wallet account details for payment

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processing, transaction history, IP address, device identifiers, and records of the games you play and bets you place. We use this information to operate your account, process deposits and withdrawals, verify your identity in line with anti-fraud measures, personalise your lobby experience, send account notifications and
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promotional messages where you have opted in, and comply with record-keeping obligations under the laws that apply to us. We do not sell your personal data to third parties for their own marketing. We share information only with payment processors like bKash and Nagad to clear
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your transactions, game providers to deliver live casino tables and slots, verification services to confirm your identity during withdrawal checks, and regulatory or law-enforcement bodies when legally required. Access to this platform depends on your local law and the regions where our services are available; if
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online betting or casino play is restricted in your jurisdiction, you must not register or use the site. Your information is stored on secure servers with encryption applied to sensitive fields such as wallet details and passwords. We retain account records, transaction logs and communication history
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for as long as your account remains active and for a further period afterwards to meet legal and operational requirements; you can request deletion of your data subject to those retention rules. Cookies and similar tracking technologies help us remember your login session, display your preferred
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language, measure site performance, and show relevant game recommendations; you can manage cookie settings through your browser, though blocking essential cookies may limit account functionality.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions

We collect your full name, phone number, date of birth, and wallet account details when you sign up and make your first deposit. We also log your IP address, device type, and the games you play to operate your account and meet our record-keeping obligations.

We share wallet information only with the payment processor that clears your deposit or withdrawal. bKash and Nagad receive the account number and transaction amount to complete the transfer; we do not pass wallet details to game providers or marketing partners.

Log in and contact support via live chat or email, stating that you want a copy of your personal data. Include your registered phone number so we can verify your identity, then we will send you a summary of your account details, transaction history, and communication records.

Yes, you can request account closure and data deletion through support. We will close your account immediately, but we must retain certain transaction and verification records for a defined period to meet legal obligations; once that retention window ends, we delete the remaining data.

We use session cookies to keep you logged in, preference cookies to save your language choice, and analytics cookies to measure site performance. You can disable non-essential cookies in your browser settings; turning off session cookies will require you to log in each time you visit.

Log in and go to account settings, then find the notifications or marketing-preferences section and uncheck promotional messages. You can also contact support and ask them to opt you out; account-security alerts and transaction confirmations will continue regardless of your marketing preference.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFootball Goalrush Appmlwd App

Privacy Policy: How We Handle Your Information

Contact Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Information

Encryption and Access Control

Cookie and Tracking Policy

Data Retention and Deletion

Your Rights and Requests

Privacy Policy Questions

01 What personal information does mlwd collect when I register?

02 Does mlwd share my bKash or Nagad account details with anyone?

03 How can I see what data mlwd holds about me?

04 Can I delete my mlwd account and remove all my information?

05 Does mlwd use cookies, and can I turn them off?

06 How do I stop receiving promotional messages from mlwd?

Privacy Policy

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